What is trunk club

Exchanges and returns are always free, and you can choose the option that's most convenient. You can drop off returns at a Nordstrom store or at one of the carrier's drop-off locations, or schedule a free carrier pickup to return your items using the included return shipping label or print a new one online.

How do I sign up for Nordstrom Trunk Club? Either way, signing up is completely free. Nordstrom Trunk Club is not a subscription service - there is no regular obligation or hidden fees.

Trunks can be scheduled on your terms as you like: monthly, quarterly, or at any other specific interval you determine. You can set a a Trunk schedule here. Can people under the age of 18 use Nordstrom Trunk Club? How do I cancel my account? To stop receiving scheduled Trunks, be sure to select 'Send me Trunks on demand.

If you need help with a Trunk in progress, get in touch. From time to time, our styling team may reach out to check in with you. Should you wish to opt-out of these check-ins and any future Trunks, visit your account page to deactivate your account. If you change your mind, reactivate at any time. How long will it take to get my Trunk? On average, Trunks will arrive within business days of the Trunk request.

Once you request a Trunk, a stylist will hand-select pieces just for you and email you a Trunk Preview. Once shipped, your Trunk should arrive within business days. How long can I keep my Trunk? Once your Trunk arrives, you'll have five calendar days to decide what to keep and what to send back. Check out your home try-on countdown by clicking on your Trunk in the app or online.

You can even request up to three more days if needed! For more info about returns, click here. How often will I receive a Trunk? We only send Trunks when you request them or on a selected schedule if you've chosen to be on a scheduled cadence. I just signed up. When will I receive my Trunk? If you've just signed up, our stylists will get to work reviewing your preferences and selecting exciting options for your first Trunk.

You can expect to received a Trunk Preview via email just ahead of your requested delivery date. Once the preview is received, you will have 48 hours to make edits to your order before it ships.

Once complete, your Trunk should arrive to your door within business days. When will I be charged? You can also pay right away during your home try-on period using Self Checkout on our app. For more information about shipping, click here. This is just a temporary charge to ensure that the card is valid. The transaction will be voided from your account shortly. Why do you need my credit card?

We require a valid credit card on file in order to ship you merchandise. Will I be charged if I return everything in my Trunk? But remember, it is credited toward any Trunk purchases you make. The styling fee is waived if you use your Nordstrom credit or debit card. Price matching. We are able to match Nordstrom pricing on our men's and women's clothing within 14 days of purchase. What is the styling fee? How much does Nordstrom Trunk Club Cost? There is no fee to sign up.

What is the price range of Nordstrom Trunk Club clothing? We will use your budget preferences to help guide which items we choose for you! Just remember, you'll only pay for what you decide to keep. Do I have to buy the entire Trunk?

You also have the option to purchase items right away using the Self Checkout feature on our mobile app. Will I get to review pricing before I receive my Trunk? You will receive a digital Trunk Preview of the items your stylist has selected for you.

Price is shown here. Inside your Trunk, there will also be a packing list with a breakdown of what items are included and the price of each. Keep what you love, send the rest back. No obligations. What is your sales tax policy? You can find the details of our sales tax policy in our Terms of Service. Who do I call if I have questions about the status of my alterations? Will I need to pay for alterations? Select alterations on items purchased from Nordstrom are free of charge, but others carry a fee.

Your best bet is to visit your nearest location and bring a physical or digital copy of your receipt. Do I have to pick up my altered garments, or can they be shipped? Can I apply my Nordstrom loyalty benefits if I get alterations at Nordstrom? Can I have my clothes altered at Nordstrom Rack? Do you offer alterations? How long will it take for my alterations to be complete?

It typically takes about one week, though it may extend to two weeks during holidays or major sales events. How will I be notified when my tailoring is complete? What sizes do you carry? For men: sizing chart. Wore them twice and they started to unravel mid pant leg.

I sent an explanation and pictures. I could not return. But she did send me a link for an article on how to fix my jeans myself I wore them twice. And now I get to spend 35 min and a trip to the craft store to try to fix my defect jeans????

The kicker was when I pushed back and said her answer was unacceptable and the jeans clearly had a defect Nordstrom should be careful with the degradation of their brand with this sham of a service that has zero customer service or product Integrity. Please send an email to service trunkclub. Not only is my stylist, Kristen, amazing and on-point with suggestions but she really cares about my clothing and comfortability preferences -taking them into account the whole time.

I like feeling confident and I have a pretty good base of understanding how to put an outfit together I went to an all-girl high school so it was TOUGH learning post-uniform-life lol, but eventually I got it.

Having a stylist send me options to review that are in my budget saves so much time! I also like being able to work with a stylist so get her advice about styling, sizing, etc. You never have to pay for shipping when the trunk comes to you or when you send it back. I seriously hate printing shipping labels.

But hey, this service is all about convenience! With Trunk Club, I know the brands and I know they will be quality clothes, which was not the case with other styling services. I already bought the black version of a leopard sweater I got in my first Trunk Club since I loved it so much. If you are a Nordy Club member, you earn points on Trunk Club purchases like you would shopping in a Nordstrom store or Nordstrom.

You can use Nordstrom Notes and gift cards at Trunk Club too! Yes, there are a few cons to Trunk Club! Nothing is perfect unless you just do all your shopping yourself in a Nordstrom store! Sometimes things are just a miss!

The past two months, I had a few items in my box that just felt way too old for me! Dress similar style heels. But I guess I expected my stylist to nail it every time since she has my dimensions and also should know how brands fit. While exchanges for a different size or color are easy, returns are not.

I love shopping at Nordstrom since their return policy is amazing basically they take returns at any time… so you have to be SURE you want to keep something. In your account under Support, you can call or email and they can help switch your stylist.

Overall, I love the Trunk Club and I highly recommend it! I plan to keep using it, but my husband cancelled his service. This cropped quarter zip has been a favorite since it came in a box a few months ago. These jeans are a new favorite of mine. Pullover Jeans. One of our key differentiators is the service and experiences we offer you. Styling is one such example, which enables you to engage with us on your terms and allows us to help you look and feel your best.

We recently announced the integration of Trunk Club services into our Nordstrom Styling program to align all our Styling capabilities to better meet the needs of all customers. This shift will also provide you a cohesive experience across our stores and online, including full access to our merchandise, stylists, personalized recommendations and loyalty benefits. Both Styling services and Trunks delivered right to your door will still be available for all customers.